This way, you’re also helping to turn the enthusiastic guest into a loyal promoter. Highlight some of the positive commentsĭid the guest’s positive hotel review mention anything specific about their stay? Whether it was the delicious meal they had at your hotel restaurant or the stunning view from their room, the guest likely highlighted something in particular.Ĭonsider this your chance to highlight some of those positive comments. So, be sure to address them by their name and express genuine gratitude in your response. This guest took the time to write a glowing review for your property. Now that you’re caught up on some overarching tips for responding to guest reviews, it’s time to focus specifically on replying to positive hotel reviews.
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